Our Policies
976 Route 103 Studio #9 Newbury, NH
603-763-6163
603-763-6163
Privacy Policy
Privacy of personal information is an important principle to us. We are committed to collecting and using personal health information responsibly and is used solely to provide your services. We do not disclose personal health information to anyone without your written consent. All health information is kept in a locked cabinet that is not accessible to anyone other than those who need that information to perform your service.
Privacy of personal information is an important principle to us. We are committed to collecting and using personal health information responsibly and is used solely to provide your services. We do not disclose personal health information to anyone without your written consent. All health information is kept in a locked cabinet that is not accessible to anyone other than those who need that information to perform your service.
SINGLE SERVICE APPOINTMENTS
Please notify us within 24 hours of your appointment to cancel your single service appointment. We charge 50% of the service fee for any cancellation that is made 24 hours or less of your scheduled time. We also charge 50% of the service fee for no show appointments. If you have paid for your service in advance online, and miss your appointment we will keep 50% of your payment. If you have not paid in advance , and wish to rebook with us, we will require payment of the 50% of your service fee from your missed appointment before you can rebook with us.
We hope that you understand that we run a busy practice, our space is limited, and our time is valuable. Thank you.
COUPLE'S MASSAGES & DOUBLE SERVICES
For Couple's Massages or where any 2 services are booked on the same day, we require a credit card and full payment up front to hold your reservation. If the service is cancelled or reduced within 48 hours of the scheduled appointment, or if you miss your appointment we will charge 50% of the services booked to you credit card.
Due to the demand for Couples' massage appointments, we charge 50% of the services booked for any last minute cancellation notifications that are less than 48 hours ahead of your scheduled time. We also charge 50% of the total service booked for any no show appointments.If you have paid for your service in advance online, and miss your appointment, we will keep 50% of your advanced payment. If you have not paid in advance online, and wish to rebook with us, we will require 50% payment of your service fee before you can rebook.
We hope that you understand that we run a busy practice, our space is limited, and our time is valuable. Thank you.
PARTY OF 3 OR MORE & MOBILE SERVICES
When you book your party of 3 or more for an event or mobile massage, or book a day spa package, or 3 or more services on the same day, an advanced deposit of 50% of the total cost of services is required for reservation.
We accept checks and all major credit cards .Because we contract additional staff for parties, mobile massage and spa days, a 7 day cancellation notice is required, as well as notification for any reduction in the number of services you have booked.
A less than 7 day notice of cancellation or reduction of services booked, will result in a forfeit of your deposit.
LATE ARRIVALS
Please be courteous and come to your scheduled appointment.
We work very hard to be prompt for your service, and we ask in return, that you be on time for your appointments with us.
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours.
Thank you!
REFUND POLICY
All of our massage plans, day spa packages, and gift certificates cannot be combined with other discounted offers.Also, we do not offer cash refunds for our massage plans, day spa packages or gift certificates, however we will honor an equal exchange (credit) for other services within our facilities.
Please note that this credit does not apply to cancellation of services and deposits lost due to notification of cancellation less than 7 days of the day spa package or special event.
MINOR CONSENT POLICY
Minors are permitted to receive massage in our studios. A parent or legal guardian must be present. All minors must have written parental/ legal consent. For clients 15 years old or younger the parent/ guardian must be present in the treatment room. Once a comfortable therapeutic relationship has been established and the massage therapist, parent/ guardian and minor are all comfortable the parent/ guardian does not have to be present in the room. For clients 16-17 if both client and parent/ guardian are comfortable with the minor being in the session alone, it is permissible with parental/guardian verbal consent. Appropriate draping will be used at all times during the massage.
Please notify us within 24 hours of your appointment to cancel your single service appointment. We charge 50% of the service fee for any cancellation that is made 24 hours or less of your scheduled time. We also charge 50% of the service fee for no show appointments. If you have paid for your service in advance online, and miss your appointment we will keep 50% of your payment. If you have not paid in advance , and wish to rebook with us, we will require payment of the 50% of your service fee from your missed appointment before you can rebook with us.
We hope that you understand that we run a busy practice, our space is limited, and our time is valuable. Thank you.
COUPLE'S MASSAGES & DOUBLE SERVICES
For Couple's Massages or where any 2 services are booked on the same day, we require a credit card and full payment up front to hold your reservation. If the service is cancelled or reduced within 48 hours of the scheduled appointment, or if you miss your appointment we will charge 50% of the services booked to you credit card.
Due to the demand for Couples' massage appointments, we charge 50% of the services booked for any last minute cancellation notifications that are less than 48 hours ahead of your scheduled time. We also charge 50% of the total service booked for any no show appointments.If you have paid for your service in advance online, and miss your appointment, we will keep 50% of your advanced payment. If you have not paid in advance online, and wish to rebook with us, we will require 50% payment of your service fee before you can rebook.
We hope that you understand that we run a busy practice, our space is limited, and our time is valuable. Thank you.
PARTY OF 3 OR MORE & MOBILE SERVICES
When you book your party of 3 or more for an event or mobile massage, or book a day spa package, or 3 or more services on the same day, an advanced deposit of 50% of the total cost of services is required for reservation.
We accept checks and all major credit cards .Because we contract additional staff for parties, mobile massage and spa days, a 7 day cancellation notice is required, as well as notification for any reduction in the number of services you have booked.
A less than 7 day notice of cancellation or reduction of services booked, will result in a forfeit of your deposit.
LATE ARRIVALS
Please be courteous and come to your scheduled appointment.
We work very hard to be prompt for your service, and we ask in return, that you be on time for your appointments with us.
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours.
Thank you!
REFUND POLICY
All of our massage plans, day spa packages, and gift certificates cannot be combined with other discounted offers.Also, we do not offer cash refunds for our massage plans, day spa packages or gift certificates, however we will honor an equal exchange (credit) for other services within our facilities.
Please note that this credit does not apply to cancellation of services and deposits lost due to notification of cancellation less than 7 days of the day spa package or special event.
MINOR CONSENT POLICY
Minors are permitted to receive massage in our studios. A parent or legal guardian must be present. All minors must have written parental/ legal consent. For clients 15 years old or younger the parent/ guardian must be present in the treatment room. Once a comfortable therapeutic relationship has been established and the massage therapist, parent/ guardian and minor are all comfortable the parent/ guardian does not have to be present in the room. For clients 16-17 if both client and parent/ guardian are comfortable with the minor being in the session alone, it is permissible with parental/guardian verbal consent. Appropriate draping will be used at all times during the massage.