Our Policies
976 Route 103 Studio #9 Newbury, NH
603-763-6163
603-763-6163
Privacy Policy
Privacy of personal information is an important principle to us. We are committed to collecting and using personal health information responsibly and is used solely to provide your services. We do not disclose personal health information to anyone without your written consent. All health information is kept in a locked cabinet that is not accessible to anyone other than those who need that information to perform your service.
Privacy of personal information is an important principle to us. We are committed to collecting and using personal health information responsibly and is used solely to provide your services. We do not disclose personal health information to anyone without your written consent. All health information is kept in a locked cabinet that is not accessible to anyone other than those who need that information to perform your service.
Cancellation Policy
Due to limited availability and demand for bookings, full payment is required for the following::
* Cancelling less than 24 hours for a single service
* Cancelling less than 48 hours for a couples or any 2 hour or longer service
* No show or missed appointments.
Arriving late for a service will require shortening the length of your treatment.
Full payment for any missed appointments or late cancellations will need to be paid before you can book with us again.
PARTY OF 2 OR MORE & MOBILE SERVICES
When you book your party of 2 or more for an event, mobile massage, or day spa package, we ask for full payment up front
to hold this reservation for you.
We accept checks and all major credit cards.
Because we contract additional staff for parties, mobile massage and spa packages a 7 day cancellation notice is required, as well as notification for any reduction in the number of services you have booked.
A less than 7 day notice of cancellation or reduction of services booked, will result in the forfeit of your payment for services.
REFUND POLICY
All of our massage plans, day spa packages, and gift certificates cannot be combined with other discounted offers.
We do not offer cash refunds for our massage plans, day spa packages or gift certificates, however we will honor an equal exchange (credit) for other services within our facilities.
Please note that this credit does not apply to cancellation of services and deposits lost due to notification of cancellation less than 7 days of the day spa package or special event.
MINOR CONSENT POLICY
Minors are permitted to receive massage in our studios. A parent or legal guardian must be present. All minors must have written parental/ legal consent. For clients 15 years old or younger the parent/ guardian must be present in the treatment room. Once a comfortable therapeutic relationship has been established and the massage therapist, parent/ guardian and minor are all comfortable the parent/ guardian does not have to be present in the room. For clients 16-17 if both client and parent/ guardian are comfortable with the minor being in the session alone, it is permissible with parental/guardian verbal consent. Appropriate draping will be used at all times during the massage.
Due to limited availability and demand for bookings, full payment is required for the following::
* Cancelling less than 24 hours for a single service
* Cancelling less than 48 hours for a couples or any 2 hour or longer service
* No show or missed appointments.
Arriving late for a service will require shortening the length of your treatment.
Full payment for any missed appointments or late cancellations will need to be paid before you can book with us again.
PARTY OF 2 OR MORE & MOBILE SERVICES
When you book your party of 2 or more for an event, mobile massage, or day spa package, we ask for full payment up front
to hold this reservation for you.
We accept checks and all major credit cards.
Because we contract additional staff for parties, mobile massage and spa packages a 7 day cancellation notice is required, as well as notification for any reduction in the number of services you have booked.
A less than 7 day notice of cancellation or reduction of services booked, will result in the forfeit of your payment for services.
REFUND POLICY
All of our massage plans, day spa packages, and gift certificates cannot be combined with other discounted offers.
We do not offer cash refunds for our massage plans, day spa packages or gift certificates, however we will honor an equal exchange (credit) for other services within our facilities.
Please note that this credit does not apply to cancellation of services and deposits lost due to notification of cancellation less than 7 days of the day spa package or special event.
MINOR CONSENT POLICY
Minors are permitted to receive massage in our studios. A parent or legal guardian must be present. All minors must have written parental/ legal consent. For clients 15 years old or younger the parent/ guardian must be present in the treatment room. Once a comfortable therapeutic relationship has been established and the massage therapist, parent/ guardian and minor are all comfortable the parent/ guardian does not have to be present in the room. For clients 16-17 if both client and parent/ guardian are comfortable with the minor being in the session alone, it is permissible with parental/guardian verbal consent. Appropriate draping will be used at all times during the massage.